Am Facing an Issue in Exporting. It is saying that RAM is full kill all other apps then export
Hi,
Can you provide me a bit more details so that I can diagnose the exact problem ? Could you please share:
Your Phone’s Model ( eg: Samsung Galaxy S23 Ultra )
The length of the video you tried to export ( eg: 20 Seconds )
The Aspect Ratio ( 1:1 or 9:16 or 16:9 )
The “Ram full” error usually arises when the app tries to create the animated video and there is’t enough memory available on the device to actually do this. One quick fix you can try is to use 1:1 aspect ratio as this usually takes less RAM.
Am Sharing the Screenshot.
My Mobile Model Is Techno POVA.
I selected different AR but problem is persistent.
Can you confirm that this is the phone you are using : TECNO POVA 6 NEO 5G. If this is your device then the issue might be device specific ( as this model has 8GB Ram which should be sufficient ). I will try to reproduce the error on our side if you can confirm the model.
Let me try to recreate your device model and test the app on it. The issue here seems to be related to the resolution + video codec support limitation of the device.
I will try to implement a workaround for this on the app side and publish an update. Will confirm by tomorrow and if I am not able to fix it, will forward your request for refund to the product team.
Sorry to have kept you waiting
Ok I wait till that
Hope for best.
The fix is done, it is currently under internal testing. Will be released by tomorrow. I was’t able to get hold of your exact phone model, so I tested it using a similarly specced device instead. Do reach out if the issue is not solved for you
Thank You Rohit,
But Issue is Still there and it is asking to kill the apps although there is more than half of RAM & ROM is empty I don’t know why are you unable to give to customer a complete good experience.
Now Tell me What Should I do for Next?
As You said you were unable to get hold of exact model of this Phone, here Am pasting the screenshots one by one of this model below because i can paste only one image at a time.
